Shipping & returns FAQs
All NZ orders will be shipped from our Melbourne warehouse within 1-2 business days.
Please note that during peak periods, public holidays, or when we are running a promotion, these timelines are likely to extend.
Standard: $6, typically 4-8 business days* as orders are shipped from our warehouse in Australia.
*Due to unforeseen delays within postal networks, this time frame may be extended.
We ship orders to New Zealand using NZ Post at a flat rate of $6.00, including tracking. This price is standard for all orders, irrespective of size.
Once orders are handed over, standard delivery time is within 2-5 business day, but please note we cannot guarantee this.
Please note orders during peak sale periods could take up to 10 days to dispatch.
Unfortunately we are unable to deliver orders to PO Box addresses. To avoid lengthy delays and back and forth email communication, please make sure you have entered a residential address, this will ensure you receive your Kester Black products without any hassle!
Click below for full tracking details (including which carrier is delivering your parcel in your country):
Just pop in the consignment ID that we email you once your order is dispatched. Didn’t receive a tracking code? Email us at hello@kesterblack.com and we shall rectify ASAP!
All products are scanned to check at both order picking and order packing stages. In the unlikely event that there is an issue with your order, you must contact us within 48 hours of receiving the parcel so we can review our systems to identify and rectify any issue. Please get in touch via email to hello@kesterblack.com and we'll get back to you ASAP!
Please note that items purchased with a discount code, or as part of any promotion/sale are not eligible for return/refund.
Please note that items purchased with a discount code, or as part of any promotion/sale are not eligible for return/refund.
We’re totally in love with our products and we want you to be too. We offer 30-day returns (from the date you receive your order) for all products excluding nail polish colours, Supersonic Top Coat and Miracle Treatment Base Coat, as flammable items can not be sent via the post without a special licence.
Please note, items purchased during a sale are not eligible for return.
First up, email us at hello@kesterblack.com within 30 days of placing your order so that we can determine where we went wrong and advise next steps.
Please note that for the return to be accepted you must contact us before sending the item(s), and returns cannot be accepted for products ordered using a discount code (unless consumer laws apply).
Once a return is received we will process a refund. We are not currently processing exchanges. Please also note that initial shipping fees will not be refunded.
We will require you to return the product and cover the cost of all postage (we always recommend Registered Post). You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Kester Black will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Please note that nail polish products are not eligible for returns because they cannot be shipped back to us as they are considered 'Dangerous Goods'.
We’re a bit nit-picky when it comes to perfecting our products. So if for whatever reason you believe the product is not perfect, you will need to return it to us so that we can learn from the experience and make sure it doesn’t happen again for any future beauty-lovers.
Shipping protection is an optional service that ensures faster replacements for lost or stolen orders. With it, we’ll resend your order without waiting for a lengthy courier investigation.
If you prefer not to use shipping protection, simply uncheck the box in your shopping bag. Without it, we’ll work with the courier to resolve issues, but investigations may take a few weeks. Shipping protection is here to give you peace of mind and get your items to you sooner.