Products purchased with a discount code, or as part of any promotion/sale are not eligible for return/refund.

You can return eligible products within 60 days of receiving your order for a refund. To qualify, products must be returned in new, unused condition and in their original packaging.

Nail polish products cannot be returned as they are classified as Dangerous Goods and cannot be sent back via post.

Sale items, promotional offers and purchases made with discount codes are not eligible for return.

Gift cards cannot be returned.

We do not currently offer exchanges. If you’d like a different item, please place a new order once your refund has been processed.

We are unable to accept returns of used products (unless required by Australian Consumer Law). This is to ensure the safety of our customers and to minimise waste, as returned products cannot be resold. To help you shop with confidence, we offer a virtual try-on tool for lipstick shades so you can test colours before you buy.

If your order included a free gift with purchase, the gift must also be returned in its original condition for your refund to be processed. If you return part of your order and the remaining total no longer meets the minimum spend required to qualify for the gift, the gift will also need to be returned. If the gift is not included, the retail value of the item will be deducted from your refund.

If your item is faulty or arrives damaged, please email us at hello@kesterblack.com within 5 business days of receiving your order. Include your order number, a description of the issue and photos of the product, packaging and shipping label so we can resolve it quickly.

Returns must be lodged within 60 days of receiving your order.

Refunds are processed to your original payment method; we do not provide store credit at this time.

If you are returning part of a set or bundle, the refund amount will be adjusted accordingly.

Contact us at hello@kesterblack.com before sending anything back. Returns sent without prior contact may not be accepted.

Once approved, return your item to our Melbourne warehouse within the 60-day period. Return postage is at your expense and we recommend using Registered Post with insurance, as we cannot accept responsibility for items lost or damaged in transit.

Once your return is received and inspected, we’ll process your refund via the original payment method. Please note that shipping costs are non-refundable.

Nothing in this policy excludes or limits your rights under Australian Consumer Law. If a product is faulty or not as described, you are entitled to a remedy, which may include a refund or replacement.