Please note that items purchased with a discount code, or as part of any promotion/sale are not eligible for return/refund.

We’re totally in love with our products and we want you to be too. We offer 60-day returns (from the date you receive your order) for all products excluding nail polish products as flammable items can not be sent via the post without a special licence.

Regardless of your location, orders must be returned to our Australian warehouse at your own cost so please choose carefully.

Please note that items purchased with a discount code, or as part of any promotion/sale are not eligible for return/refund.

Please note, items purchased during a sale are not eligible for return.

First up, email us at hello@kesterblack.com within 30 days of placing your order so that we can determine where we went wrong and advise next steps.

Please note that for the return to be accepted you must contact us before sending the item(s), and returns cannot be accepted for products ordered using a discount code (unless consumer laws apply).

Once a return is received to our Melbourne warehouse, we will process a refund. We are not currently processing exchanges. Please also note that initial shipping fees will not be refunded.

We will require you to return the product and cover the cost of all postage back to our warehouse in Melbourne, Australia. We always recommend Registered Post. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Kester Black will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Please note that nail polish products are not eligible for returns because they cannot be shipped back to us as they are considered 'Dangerous Goods'.

We’re a bit nit-picky when it comes to perfecting our products. So if for whatever reason you believe the product is not perfect, you will need to return it to us so that we can learn from the experience and make sure it doesn’t happen again for any future beauty-lovers.