We’re totally in love with our products and we want you to be too. That’s why if for any reason you are not 100% satisfied with your purchase, we will be just as bummed as you, and will offer a 30 day fuss-free returns policy (from the time you place your order). Once an order has been placed it is automatically forwarded for processing by our warehouse. After this you will most likely need to sit tight until your order arrives before we can help resolve any issues.
How do I organise a refund or return?
First up, email us at firstname.lastname@example.org within 30 days of placing your order so that we can determine where we went wrong and advise next steps. Please note that for the return to be accepted you must contact us before sending the item(s), and returns cannot be accepted for products ordered using a discount code. Once a return is accepted we will process a refund, but we are not currently processing exchanges.
We will require you to return the product and pre-pay all postage (we always recommend Registered Post). You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Kester Black Limited will not be responsible for parcels lost or damaged in transit if you choose not to insure.
‘Wait, why do I need to return the product?’ you say?
We’re a bit nit-picky when it comes to perfecting our products. So if for whatever reason you believe the product is not perfect, you will need to return it to us so that we can learn from the experience and make sure it doesn’t happen again for any future beauty-lovers.