Shipping

Shipping FAQs

For the best experience, shop on the site that matches your location:

Orders ship from our Melbourne warehouse within 1–2 business days (excluding sale periods) via Australia Post.

Standard: $5.99, or free on orders $50+. Estimated 2–8 business days*.

Express: $12.50, or free on orders $150+. Estimated 1–4 business days*.

*Delivery times may be extended during postal delays.

Orders ship from our Melbourne warehouse within 1–2 business days (excluding sale periods) via Australia Post.

Shipping to the USA? Due to the recent suspension of shipping services to the USA by Australia Post we have put a pause on sending to USA customers. We are working on a solution to provide a duties paid shipping option as soon as possible.

New Zealand: NZD $8, or free on orders NZD $50+. Estimated 6–9 business days*.

USA: USD $8.50, or free on orders USD $85+. Estimated 6–9 business days*.

Everywhere else: AUD $16 on all orders. Estimated 6–9 business days*.

*Delivery times may be extended during postal delays.

Where we ship: Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom, United States.

Important to know:

  • Delivery times are estimates and may be extended due to postal delays.
  • Use Australia Post’s delivery calculator (shipping from Melbourne, VIC, Australia) for the latest information.
  • Customers outside Australia are responsible for any import duties and local taxes.

Once your order is dispatched, we’ll email you your tracking number (consignment ID).

  • You can track your parcel via:
  • The Shop app
  • The Australia Post app
    Australia Post’s website

Need help?
For parcel enquiries, contact Australia Post directly: 137 678 or AusPost Help. If you can’t locate your tracking number or still need assistance, email us at hello@kesterblack.com.

All Kester Black orders are shipped with Authority to Leave (ATL). This means that if no one is home, the driver is authorised to leave your parcel in a safe location at your address. A safe place is considered a secure, hidden spot on your property, such as behind bins, on the porch, in a power box or near the letterbox. If there is no suitable safe place available, Australia Post will redirect your parcel to your local post office.

We ship from our warehouse in Melbourne. Please be aware that in some cases, returns may need to be sent to our address in Australia.

For deliveries to a work address, please make sure you include your company name. Same-day delivery is not available to business addresses.