Shipping

Shipping FAQs

For the best experience, shop on the site that matches your location:

Orders ship from our Melbourne warehouse within 1–2 business days (excluding sale periods) via Australia Post.

Standard: $5.00. Estimated 2–8 business days*.

Express: $12.50. Estimated 1–4 business days*.

*Delivery times may be extended during postal delays.

Orders ship from our Melbourne warehouse within 1–2 business days (excluding sale periods) via Australia Post.

New Zealand: NZD $8. Estimated 6–9 business days*.

Priority shipping (2-4 business days) NZD $12.50

Shipping to the USA? We're happy to say we're shipping to the USA again, with all orders delivered duties paid.

USA: USD $8.50, or free on orders USD $85+. Estimated 6–9 business days*.

International Express Post (3-6 business days) USD $18.00 or free on orders USD $160+.

Everywhere else: AUD $16 on all orders. Estimated 6–9 business days*.

*Delivery times may be extended during postal delays.

Where we ship: Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom, United States.

Important to know:

  • Delivery times are estimates and may be extended due to postal delays.
  • Use Australia Post’s delivery calculator (shipping from Melbourne, VIC, Australia) for the latest information.
  • Customers outside Australia are responsible for any import duties and local taxes.

Once your order is dispatched, we’ll email you your tracking number (consignment ID).

  • You can track your parcel via:
  • The Shop app
  • The Australia Post app
    Australia Post’s website

Need help?
For parcel enquiries, contact Australia Post directly: 137 678 or AusPost Help. If you can’t locate your tracking number or still need assistance, email us at hello@kesterblack.com.

All Kester Black orders are shipped with Authority to Leave (ATL). This means that if no one is home, the driver is authorised to leave your parcel in a safe location at your address. A safe place is considered a secure, hidden spot on your property, such as behind bins, on the porch, in a power box or near the letterbox. If there is no suitable safe place available, Australia Post will redirect your parcel to your local post office.

For deliveries to a work address, please make sure you include your company name. Same-day delivery is not available to business addresses.

Every item is scanned during picking and packing, but if something isn’t right with your order, please email us at hello@kesterblack.com within five business days of receiving your parcel. Include your order number, a short description of the issue, and photos of the items and box. Please keep all packaging while we review your case.

If your order arrives damaged, email us at hello@kesterblack.com within five business days. Please provide photos of the item and the packaging (inside and out), along with a clear description of the issue.

If your order is lost, first check your tracking link, safe places around your property, and with neighbours. If you still can’t locate it, contact Australia Post on 137 678 with your consignment ID. Once you have their reference number, email us at hello@kesterblack.com so we can assist further.

Please take care when entering your shipping details at checkout. If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, it will be returned to us by the carrier. In this case, we can resend your order once the correct address is confirmed, however you will be charged the full postage rate to resend the order.

Shipping fees paid on the original order are non-refundable.

Once an order is placed, we are unable to amend or cancel it. eGift cards do not count towards the minimum spend for free shipping. Shipping timeframes are estimates only and may be extended during sales, promotional periods, severe weather or other carrier delays beyond our control.